deutsch | english
genogram creator

Imprint SupportDownload Features Home

Computer program for graphical representation
of family constellations


 



Refund policy


We want to ensure that our customers are satisfied with their purchase. Please read the following terms carefully to understand our policy on refunding software purchases.

We offer you the opportunity to use and try the software for free before you proceed with the purchase. This can ensure that the software runs smoothly in your IT environment you use and that the software meets your requirements. You can download a free trial version of Genogram Creator here. The trial version differs from the full version in that genograms created cannot be saved and printouts and genograms created as PDFs are watermarked.

 

If exceptional circumstances arise during the delivery process, such as mailing problems, which may result in your license key and/or the download link to download the software not reaching you, please contact us immediately so that we can assist you.

Refunds will only be given for purchases made directly through our official website or authorized dealers. In case of technical dissatisfaction, please give us the opportunity to resolve the issue before a refund is issued. The refund period is 60 days. The refund period begins at the time of payment. After the return period has expired, returns are no longer possible.

If misuse of the software is detected, including but not limited to violations of the license agreement, no refunds will be issued.

If you have any questions about the product or would like a refund, please send an email to: support@genogram-creator.com with your order number and the reason for your request. After receiving and reviewing your request, we will contact you within 7 business days.

 

 

Data privacy disclaimer