of family constellations
Refund policy
We want to ensure that our customers
are satisfied with their purchase. Please read the following terms carefully
to understand our policy on refunding software purchases.
We offer you the opportunity to use and try the software for free before
you proceed with the purchase. This can ensure that the software runs
smoothly in your IT environment you use and that the software meets your
requirements. You can download a free trial version of Genogram Creator
here. The trial version differs from the full
version in that genograms created cannot be saved and printouts and genograms
created as PDFs are watermarked.
If exceptional circumstances arise during
the delivery process, such as mailing problems, which may result in your
license key and/or the download link to download the software not reaching
you, please contact us immediately so that we can assist you.
Refunds will only be given for purchases made directly through our official
website or authorized dealers. In case of technical dissatisfaction, please
give us the opportunity to resolve the issue before a refund is issued.
The refund period is 60 days. The refund period begins at the time of
payment. After the return period has expired, returns are no longer possible.
If misuse of the software is detected, including but not limited to violations
of the license agreement, no refunds will be issued.
If you have any questions about the product or would like a refund, please
send an email to: support@genogram-creator.com with your order number
and the reason for your request. After receiving and reviewing your request,
we will contact you within 7 business days.